Shop FAQ – Retro Susie Studio

Illustration of a smiling woman with lavender hair sitting at a vintage-inspired desk, surrounded by books, paper, and craft supplies, with a cozy, pastel-toned background. Represents the Retro Susie FAQ page for journaling and digital product questions.

🛌 What kinds of products do you sell?
I offer a mix of digital and handmade creations—including printable ephemera, journal inserts, themed kits, and one-of-a-kind handmade joy journals (aka junk journals). Everything is crafted with a nostalgic twist and a lot of heart.

📝 What are journal inserts?
Journal inserts are printable pages or elements made to be added into your journals. These include prompts, trackers, themed writing pages, decorative backgrounds, or functional spreads like planners and lists. They’re designed to add beauty and structure to your journaling practice.

📐 Can I resize your printables?
Yes! Most digital items are designed at 8.5” x 11”, but you can scale them in your printer settings. For example, print at 85% for a smaller journal or choose an A5 layout.

📁 How do I receive digital downloads?
After checkout, you’ll be taken to a download screen. You’ll also get an email with your download links, and you can access everything from the My Account page anytime.

📦 Do you sell physical products too?
Yes! Occasionally I list handmade journals and physical ephemera kits. These items are clearly marked and shipped from my U.S. studio.

🎨 Are your designs original?
Absolutely! My kits and designs are made using a combination of:

  • Commercial-use licensed assets (Creative Market, Canva, etc.)
  • My own original artwork (hand-drawn, painted, scanned textures)
  • AI-generated images—extensively edited in Photoshop to match my Retro Susie vibe

🧠 Do you use AI in your work?
Yes—AI is one of the tools in my creative toolbox. While I don’t always refine every AI-generated element, I usually add layers, textures, and personal touches—and often rework them extensively to align with my Retro Susie aesthetic. I use these tools intentionally and ethically, always with care. You can read more about how I approach AI creativity in this article on my blog.

📸 What paper do you recommend for printing?
I love Koala brand papers:

  • 66 lb photo paper for ephemera and journal cards
  • 32 lb double-sided paper for journaling pages

🔄 What are the usage rights?
All digital products are for personal use unless otherwise stated. You’re welcome to use them in handmade journals you sell in small quantities. Redistribution or reselling of the files (digital or printed) is not permitted. For commercial licenses, contact me.

🎨 Can I request a custom order?
Yes! I love collaborating on custom projects when time allows. Reach out through my contact page or email me at hello@retrosusie.com.

🚫 What is your refund policy?
Due to the digital nature of most of my products, I don’t offer refunds on downloads. But if something goes wrong, please get in touch—I’m always happy to help.

📬 How can I reach you?
Send a message through my Contact Page or email hello@retrosusie.com.